Research reveals that 91% of people read reviews when buying something or hiring someone online. Most of them value testimonials written by strangers as much as they do friendly advice. Thanks to reliable sites, such as GAF and BBB, ordinary customers have a platform to voice legitimate concerns (and genuine praises) about roofing professionals. If you spend enough time reading online reviews, you can form a good opinion about your prospective roofer, and make a smart hiring decision.
For professionals like Hinkle Roofing, these are the basic questions that trustworthy, customer-generated testimonials can answer for you, before you decide to work with a roofing company:
Is This Roofer Telling the Truth?
Online reviews have become an outlet for real customers to expose contractor scams and their biggest challenges. If you check out the roofer’s business page, you would only read positive things about the company. Review sites can help you validate your prospective contractor’s claims to know whether they’re telling the truth about their credentials or claims.
Falling victim to just one false claim could cause you a lot of stress. So, it’s worth learning about what the company’s previous customers have to say about them before you call.
What Is This Roofer’s True Local Reputation?
Hiring a local roofing contractor is the golden rule. But is your prospective company nice to its neighbors? Has it earned your community’s trust and respect?
Testimonials paint a picture of the company’s track record. Happy customers usually don’t mind putting in a good word for service providers they like. On the other hand, dissatisfied customers will go out of their way to express their disapproval after a bad experience with a company. Learn about the stories and experiences of your prospective roofer’s past clients to find out which category of property owners you’re going to fall into.
How Does This Roofer Handle Disputes?
No roofer can please everybody, and even the best may make mistakes sometimes. Reviews tell you how a particular contractor faces adversity. Although many companies resolve misunderstandings properly, others run away from accountability. To work with a reliable roofing expert, read as many testimonials as you can.
At Hinkle Roofing, we take pride in regularly receiving rave reviews; most of our customers post positive feedback about us. At the time of this writing, we’ve gotten 110 verified homeowner reviews on our GAF page, with a 4.5 star rating, while our BBB has no negative comments. Our customers say that our workers “are professionals who listen to the customer” and “honest, careful, capable, and trustworthy.”
To understand why Hoover and Tuscaloosa, AL, and the rest of the Birmingham area trust Hinkle Roofing, talk to us today. Call us at (205) 352-1940 now to discuss your roofing needs and to get a free estimate.